By using the services of Japanova Journey, you agree to the following Terms of Service. These terms outline your rights and responsibilities as a guest and our obligations as your private tour provider.
1. Booking and Payment
- All bookings are confirmed upon receipt of payment unless otherwise noted.
- Payment methods and instructions will be provided via email after initial contact.
2. Cancellation Policy
- Cancellations made 7 days or more in advance of the tour date will receive a full refund.
- Cancellations within 7 days may be subject to a partial or no refund, depending on arrangements made with third parties.
3. Guest Responsibilities
Guests are expected to behave respectfully during the tour and comply with local laws and customs. Any inappropriate behavior may result in termination of the tour without refund.
4. Service Modifications
Japanova Journey reserves the right to modify or cancel any part of the tour due to unforeseen circumstances such as weather, health concerns, or safety issues. We will notify you as early as possible in such cases.
5. Liability
We are not liable for any loss, injury, or damage incurred during your trip unless caused directly by our negligence. Participation in activities is at your own risk.
6. Policy Updates
These terms may be updated periodically. Continued use of our services implies acceptance of the current version.
For any questions, contact us at info@japanova-journey.com.